Cancellation
Policy
Your appointment time is reserved especially for you.
Your appointment is important to every member of our Valencia Voci team. We value your business and respectfully ask that you follow our scheduling policies when changing or cancelling a reserved appointment.
Advance Notice Requested
If you need to cancel or reschedule your appointment, please notify Valencia Voci by phone at least 24 hours before your scheduled appointment time.
Please review before your appointment.
These policies allow Valencia Voci to reserve appropriate treatment time, staff and resources for every scheduled client.
Please give at least 24 hours notice.
Should you need to reschedule or cancel your appointment, please notify Valencia Voci by phone call at least 24 hours prior to your scheduled appointment.
A credit card is kept on file.
Valencia Voci requires patients to have a credit card on file when appointments are made. This helps protect reserved appointment time and supports our scheduling policy.
Reserved services may be charged.
If no notice is provided for a cancelled or rescheduled appointment, Valencia Voci's published policy states that 100% of the services booked will automatically be charged.
Special purchases are non-refundable.
Packages and gift certificates are not transferable to other clients, cannot be combined with other discounted offers and are non-refundable.
Please contact us if your plans change.
Valencia Voci reserves appointment time, treatment rooms and staff specifically for each scheduled client.
The currently published cancellation policy states that if no notice is given for cancellation or rescheduling, 100% of the services booked will automatically be charged. Calling at least 24 hours in advance helps us make the appointment time available to another client.
Important purchase terms.
Please review package and gift certificate policies before purchasing or beginning a treatment series.
Packages and gift certificates cannot be transferred to another client.
Special packages and gift certificates cannot be combined with other discounted offers.
Special packages and gift certificates are non-refundable.
If one or more treatments from a purchased package have already been used, the package cannot be refunded.
Reserved time allows us to provide attentive care.
Every treatment appointment requires preparation—from reserving the correct treatment room and equipment to allocating provider time. Advance notice helps our team maintain an organized schedule and provide each client with the attention their appointment deserves.
Please contact us as soon as possible.
If your plans change, call Valencia Voci so our front office can assist with cancelling or rescheduling your appointment. For cancellations and rescheduling, the published policy requests a phone call at least 24 hours before your appointment.